Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
EMTech
  1. EMTech
  2. Enrollment Management Tech Service Desk

Enrollment Management Tech Service Desk

Welcome! You can raise a request for Enrollment Management Tech Service Desk using the options provided.

Undergraduate Slate
Update

Let us know updates or changes that are needed to existing services.

Required fields are marked with an asterisk*
e.g. 19/Jul/26
Medium
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"2391d86b30ddb8b6addd675f684b4ff737f8ecf8_lout","branding":{"id":"1","key":"emtsd","name":"Enrollment Management Tech Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#dd4201","headerLinkColor":"#ffffff","headerLinkHoverColor":"#782806","headerLinkHoverBGColor":"#782806","headerBadgeColor":"#782806"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9a8fb5bc-431c-4cfb-a1d8-014896afc0be/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDk4MmQyYS1hYzUxLTQwYmQtOTk0MC02Zjc4NGFkNTk0MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlhOGZiNWJjLTQzMWMtNGNmYi1hMWQ4LTAxNDg5NmFmYzBiZSI6WyJyZWFkIl19LCJleHAiOjE3ODQ0MzA2MjYsIm5iZiI6MTc4NDQzMDAyNn0.OeeVRn3W-1U04cgjPJFpoBReKbAmdJAYqNsHNscgka8&client=bd982d2a-ac51-40bd-9940-6f784ad5941a&mode=fit","logoId":"9a8fb5bc-431c-4cfb-a1d8-014896afc0be","isLogoAvailable":true,"helpCenterTitle":"Enrollment Management Tech Help Center","sharedPortalName":"EMTech","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Enrollment Management Tech Help Center","sharedPortalName":"EMTech","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#d73f09","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f507ad1c-d14f-46f3-a0ff-9ba42aff9de9/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDk4MmQyYS1hYzUxLTQwYmQtOTk0MC02Zjc4NGFkNTk0MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY1MDdhZDFjLWQxNGYtNDZmMy1hMGZmLTliYTQyYWZmOWRlOSI6WyJyZWFkIl19LCJleHAiOjE3ODQ0MzA2MjYsIm5iZiI6MTc4NDQzMDAyNn0.lHHdfB79W1KsCoNOJgZvqcwFo3v-jzHr5KHEX2dsrLg&client=bd982d2a-ac51-40bd-9940-6f784ad5941a&height=300&mode=fit","bannerMediaApiFileId":"f507ad1c-d14f-46f3-a0ff-9ba42aff9de9","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"emtsd","projectId":10012,"serviceDeskId":1,"name":"Enrollment Management Tech Service Desk","description":"<p>Welcome! You can raise a request for Enrollment Management Tech Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"16","name":"Access Request","descriptionHtml":"<p>Please provide details on what job functions you need to perform and for what department(s) you need access.</p>","callToAction":"Access Request","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://osu-emtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[1,104],"key":""},{"id":"2","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://osu-emtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1,104,105],"key":""},{"id":"88","name":"ATD Posting","descriptionHtml":"","callToAction":"ATD Posting","introHtml":"<p>Requests for ATD that needs posted manually</p>","icon":10543,"iconUrl":"https://osu-emtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[1,104],"key":""},{"id":"22","name":"CIM Requests","descriptionHtml":"","callToAction":"CIM Requests","introHtml":"<p>Requests received from CIM relating to curriculum/programs being added, updated, terminated, or paused.</p>","icon":10610,"iconUrl":"https://osu-emtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10610","groups":[1,104],"key":""},{"id":"9","name":"Communication or campaign activation","descriptionHtml":"<p>Please complete all fields with as much information as possible so we can complete your request in a timely manner.</p>","callToAction":"Communication or campaign activation","introHtml":"<p>Need a communication or campaign activated? Submit a request here.</p>","icon":10523,"iconUrl":"https://osu-emtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[1,104],"key":""},{"id":"13","name":"Improvement","descriptionHtml":"","callToAction":"Improvement","introHtml":"<p>Let us know changes or ideas that will improve services and efficiency.</p>","icon":10498,"iconUrl":"https://osu-emtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1,104,105],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://osu-emtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1,104,105],"key":""},{"id":"8","name":"Report or data analysis","descriptionHtml":"","callToAction":"Report or data analysis","introHtml":"<p>Need help with report or data analysis? Submit a request here.</p>","icon":10526,"iconUrl":"https://osu-emtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[1,104],"key":""},{"id":"17","name":"Update","descriptionHtml":"","callToAction":"Update","introHtml":"<p>Let us know updates or changes that are needed to existing services.</p>","icon":10520,"iconUrl":"https://osu-emtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1,104,105],"key":""},{"id":"55","name":"Web Design and UX","descriptionHtml":"","callToAction":"Web Design and UX","introHtml":"<p>Items that are relating to user experience, accessibility, and creating or updating public facing sites.</p>","icon":10479,"iconUrl":"https://osu-emtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[105],"key":""},{"id":"18","name":"Documentation","descriptionHtml":"","callToAction":"Documentation","introHtml":"<p>Task to account for creation of documents and resources</p>","icon":10525,"iconUrl":"https://osu-emtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://osu-emtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"121","name":"Project","descriptionHtml":"","callToAction":"Project","introHtml":"<p>High level idea or project name, requires breaking down in to smaller parts</p>","icon":10635,"iconUrl":"https://osu-emtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10635","groups":[],"key":""},{"id":"122","name":"Project Task","descriptionHtml":"","callToAction":"Project Task","introHtml":"<p>Small piece of work to break down a larger project</p>","icon":10636,"iconUrl":"https://osu-emtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10636","groups":[],"key":""}],"reqGroups":[{"id":105,"name":"General DEM&IT Requests"},{"id":1,"name":"Undergraduate Slate"},{"id":104,"name":"Graduate Slate"}],"orderMapping":{"105":[55,2,14,13,17],"104":[14,9,8,17,13,2,16,88,22],"1":[14,9,8,17,13,2,16,88,22]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EMTSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDk4MmQyYS1hYzUxLTQwYmQtOTk0MC02Zjc4NGFkNTk0MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS02NzAyNjIxODkiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzg0NDMxMjI2LCJuYmYiOjE3ODQ0MzAwMjYsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.fWF2jweRdiuD2QPQEkcP0HwO1A_BhAQ9vPEg3_CFO0Q","targetCollection":"upload-user-collection--670262189","endpointUrl":"https://api.media.atlassian.com","clientId":"bd982d2a-ac51-40bd-9940-6f784ad5941a","tokenDurationInMins":20}},"reqCreate":{"id":17,"projectId":10012,"issueType":{"id":"10015","name":"Changes"},"form":{"name":"Update","descriptionHtml":"","callToAction":"Update","intro":"<p>Let us know updates or changes that are needed to existing services.</p>","instructions":"","icon":10520,"iconUrl":"https://osu-emtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Critical","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/17","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/17","calendarParams":{"firstDay":0,"date":"2026-07-18T20:00:26-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDk4MmQyYS1hYzUxLTQwYmQtOTk0MC02Zjc4NGFkNTk0MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS02NzAyNjIxODkiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzg0NDMxMjI2LCJuYmYiOjE3ODQ0MzAwMjYsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.fWF2jweRdiuD2QPQEkcP0HwO1A_BhAQ9vPEg3_CFO0Q","targetCollection":"upload-user-collection--670262189","endpointUrl":"https://api.media.atlassian.com","clientId":"bd982d2a-ac51-40bd-9940-6f784ad5941a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=osu-emtech","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2391d86b30ddb8b6addd675f684b4ff737f8ecf8_lout","baseUrl":"https://osu-emtech.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://osu-emtech.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"bd982d2a-ac51-40bd-9940-6f784ad5941a","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"634fc8b6bdfd4a7287fecbe6596df365","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://osu-emtech.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}